Thursday, August 21, 2014

Customer Service ratings / rankings for coffee giants in Toronto, Canada (Starbucks, Second Cup, Tim Hortons, McDonalds)

Starbucks 4.5/5

Consistently good service. Even during busy hours the baristas maintain their cool and stay true to their job.

Second Cup 4/5

Pretty high level customer service. Very Canadian in that sense of friendliness.

McDonalds 2.5/5

More about volume and getting the job done and being treated like cattle as opposed to a human. There are exceptions to this, but customer service is low.

Tim Hortons 2.5/5

There's a wide variety of service levels here, but generally not that great. It's about being cheap, fast, and convenient. If you get good customer service it feels great because it's rare. 

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